Return Policy

Our Commitment

At Soystlight, we are committed to your satisfaction with our online tutoring services. This Return Policy outlines the terms and conditions for refunds and cancellations.

First Session Guarantee

We offer a full refund if you are not satisfied after your first tutoring session. To request a refund under this guarantee, contact us within 48 hours of your first session. No questions asked.

Subscription Cancellations

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellations are processed as follows:

• Cancellations take effect at the end of your current billing period
• You will retain access to services until the end of the paid period
• No refunds are provided for partial months
• Unused session credits expire at the end of the billing period

Refund Eligibility

Refunds may be issued in the following circumstances:

• First session dissatisfaction (full refund)
• Technical issues preventing service delivery
• Tutor unavailability without suitable replacement
• Billing errors or duplicate charges

Non-Refundable Items

The following are not eligible for refunds:

• Completed tutoring sessions
• Missed sessions due to student no-shows
• Late cancellations (less than 24 hours notice)
• Downloadable materials or resources already accessed
• Subscription fees after the first session

Session Rescheduling

You may reschedule sessions up to 24 hours in advance without penalty. Sessions cancelled with less than 24 hours notice will be counted as completed and are not eligible for refund or credit.

Refund Processing

Approved refunds are processed within 5-10 business days. Refunds are issued to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund.

Package Downgrades

If you downgrade to a lower-priced package, the change takes effect at your next billing cycle. No refunds are provided for the difference in price during the current billing period.

Unused Session Credits

Unused session credits may roll over to the following month, up to a maximum of one month. Credits older than one month expire and cannot be refunded or reinstated.

Exceptional Circumstances

We understand that unexpected situations arise. If you experience illness, family emergencies, or other exceptional circumstances, please contact us. We will work with you to find a fair solution, which may include extended credit validity or partial refunds.

How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Order or transaction number
• Reason for refund request
• Any relevant details or documentation

Dispute Resolution

If you are not satisfied with our response to your refund request, you may escalate the matter to our customer service manager. We are committed to resolving all disputes fairly and promptly.

Contact Us

For refund requests or questions about this policy, contact us:

Address: 328 Sir Francis Drake Blvd, San Anselmo, CA 94960, United States

Phone: +14153883569

Email: reach@soystlight.world